Thanks for shopping at My Favorite Scrubs.

If you are not entirely satisfied with your purchase, we're here to help.

 

You have 7 calendar days to exchange/return an item(s) from the date you received it. If 8 days have gone by, unfortunately we can’t exchange or accept your return item(s). Once you have placed an order, you have 1 hour to cancel before we ship your item(s) out for delivery. Once item(s) are shipped, you will have to follow the return process once you receive your order. Please don’t return items before emailing us and talking to someone about your exchange/return item(s). We will reject return items from any mail carrier if you haven’t follow our return process.  

Additional non-returnable items:

- Gift cards

- Embroidery items

- Sale items 

Exchange 

Provide us with your order# and the item(s) you will be exchanging

To be eligible for an exchange, your item(s) must be unused, odor free, unwashed and in the same condition that you received it.

Your item(s) must be in the original packaging with tags still attached. (Will NOT accept if tag is NOT attached)

Your item(s) needs to have proof of purchase.

If your item(s) is approved, we will exchange it for the new item(s) that you requested. If there’s a price difference we will send an invoice to your email with the balance. We will ship out new items once invoice has been paid. If we owe you money from the exchange item(s), we will refund the difference to the original payment. 

If your item(s) is NOT approved, we will send an email explaining why with a return shipping fee invoice.

It takes 2-4 business days to approve your item(s) once they are delivered to us.

You will be responsible for shipping your items back to us. We will only pay for shipping, when we are sending new exchange item(s) back to you. 

Refunds

Provide us with your order# and the item(s) you will be returning.

Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item. 

It takes 2-4 business days to approve your item(s) once they are delivered to us.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

To return/exchange your item(s), you should mail your item(s) to: My Favorite Scrubs, 2354 Hwy 94 South Outer Rd, St Charles, MO 63303

You will be responsible for paying for your own shipping costs for returning your item. We do not provide return shipping labels. Shipping costs are non-refundable. 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are NOT responsible for delay shipping. Please contact shipping company for any delays. Please know that we do apologize if your order is delayed.

Depending on where you live, the time it may take for your exchange/return product to reach you, may vary.

Contact Us

If you have any questions on how to return your item(s) to us, email us at info@myfavoritescrubsllc.com