Return/Exchange
Return & Exchange Policy
Thank you for shopping with My Favorite Scrubs. We truly appreciate your support and want to ensure clarity regarding our policies.
Order Cancellations
Once an order is placed, you have 1 hour to request a cancellation before the order ships.
After an order has shipped, it can no longer be canceled and must follow our return or exchange process once delivered.
Please do not mail any items back before contacting us. Any returns sent without prior approval will be refused and rejected.
School Orders
All school orders are FINAL SALE.
Items with embroidery services (including but not limited to scrub tops, jackets, or any custom items) are NOT eligible for refund or exchange once the order is placed.
Non-embroidered school items may be exchanged only and are subject to a 15% restocking fee.
No refunds are permitted on school orders — exchanges only.
Shipping and delivery fees are non-refundable.
Exchange requests must be submitted within 4 days of delivery.
Requests made after 4 days will not be accepted.
To qualify for an exchange:
Items must be unworn, unwashed, odor-free, and in original condition
Original tags must be attached (items without tags will not be accepted)
Proof of purchase is required
Non-Returnable Items
The following items are non-returnable and non-exchangeable:
Gift cards
Embroidered/custom items
Sale items
Due to hygiene and health concerns, we do not accept returns or exchanges on:
Compression hose
Bonnets
Exchange Process
To request an exchange:
Email us at info@myfavoritescrubsllc.com
Include your order number and the item(s) you wish to exchange
Exchange eligibility requirements:
Items must be unused, unwashed, odor-free, and in the same condition received
Items must be in original packaging with tags attached
Proof of purchase is required
We only replace items if they are defective or damaged due to an error on our end.
Once we receive your returned item(s), please allow 2–4 business days for inspection and approval.
Customers are responsible for return shipping costs.
Shipping
Return shipping costs are the customer’s responsibility
We do not provide return shipping labels
Shipping costs are non-refundable
For items valued over $50, we strongly recommend using a trackable shipping service or purchasing shipping insurance
We are not responsible for lost or delayed packages
For shipping delays, please contact the shipping carrier directly
Delivery times may vary depending on your location
Contact Us
If you have any questions regarding returns or exchanges, please contact us at:
📧 info@myfavoritescrubsllc.com