Return/Exchange

You have 7 calendar days to exchange/return an item(s) from the date you received it. If 8 days have gone by, unfortunately we can’t exchange or accept your return item(s). Once you have placed an order, you have 1 hour to cancel before we ship your item(s) out for delivery. Once item(s) are shipped, you will have to follow the return process once you receive your order. Please don’t return items before emailing us and talking to someone about your exchange/return item(s). We will reject return items from any mail carrier if you haven’t follow our return process.  

Return and Exchange Policy General Purchases: You have 7 days from the day of purchase or the day of delivery to request an exchange or refund. If more than 7 days have passed, we cannot process exchanges or returns. To be eligible for an exchange or refund: Items must be unused, odor-free, unwashed, and in the same condition as received. Items must be in the original packaging with tags still attached. We will NOT accept items if the tags are not attached. Proof of purchase is required. Please note: Sale, promotional, embroidered, and gift card items are FINAL SALE with NO EXCEPTIONS.

 School Orders: Once your order is placed, items with embroidery services (e.g., tops and jackets) are NOT eligible for exchange or refund. Non-embroidered items can be exchanged but will incur a 15% restocking fee. There are no refunds for school orders, only exchanges. Shipping fees are non-refundable. Exchanges must be requested within 4 days of delivery. After 4 days, we cannot process exchanges. We will NOT accept items if the tags are not attached. Proof of purchase is required.

Non-returnable items:

- Gift cards

- Embroidery items

- Sale items 

Please note that due to hygiene and health concerns, we do not accept returns or exchanges on compression hose or bonnets.

Exchange 

Provide us with your order# and the item(s) you will be exchanging

To be eligible for an exchange, your item(s) must be unused, odor free, unwashed and in the same condition that you received it.

Your item(s) must be in the original packaging with tags still attached. (Will NOT accept if tag is NOT attached)

Your item(s) needs to have proof of purchase.

• We only replace items if they are defective or damaged by us.
• If you need to exchange an item, send us an email at info@myfavoritescrubsllc.com 

It takes 2-4 business days to approve your item(s) once they are delivered to us.

You will be responsible for shipping your items back to us.

Refunds

Provide us with your order# and the item(s) you will be returning.

Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item. 

It takes 2-4 business days to approve your item(s) once they are delivered to us.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. We do not provide return shipping labels. Shipping costs are non-refundable. 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are NOT responsible for delay shipping. Please contact shipping company for any delays. Please know that we do apologize if your order is delayed.

Depending on where you live, the time it may take for your exchange/return product to reach you, may vary.

Contact Us

If you have any questions on how to return your item(s) to us, email us at info@myfavoritescrubsllc.com

Effective Date: 2/20/24